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Q & A

Q: I have not received my order. What can I do?

You may try following methods to resolve the problem:

A : Method 1Track the parcel to know the shipping status
Note: Invalid tracking number may be resulted from the late update of the shipping status. In this scenario, you may contact us to check.

Method 2Contact Us for more information

Q: I have not received my refund. What can I do?

A: The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.

Generally, the refund will be received in 5 - 8 Days

Q: How to change currency to pay for my order?

A: Find setting of ship-to country and currency on top bar.

Q: When will send out my order?

A:  After successful payment, we will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time, we will close the order and return all the funds to you.


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